Shipping policy

Here is your Shipping Policy, formatted with clear structure and strong layout logic to ensure customers can find delivery timelines and policy boundaries at a glance.

Shipping Policy

1. Order Processing Time

  • Standard Processing: All orders are processed within 1–3 business days (excluding Sundays and public holidays) after payment confirmation.

  • Cut-off Times: Orders placed after business hours will be processed on the next working day.

  • Peak Periods: In cases of high order volume, processing may be slightly delayed. We will notify you actively if your order faces any significant delay.

2. Shipping Locations

We ship across India to all locations covered by our domestic logistics partners.

Serviceability: Shipping availability depends entirely on serviceable pin codes. We reserve the right to cancel and refund orders placed from regions outside our courier network.

3. Estimated Delivery Time

Once dispatched, packages typically arrive within 3–7 business days, depending on your location.

Please note that delivery timelines are estimates and can fluctuate due to variables outside our direct control, including:

  • Remote or rural destinations

  • Third-party courier operational delays

  • Adverse weather conditions

  • Local government restrictions or public holidays

4. Shipping Charges

  • Checkout Visibility: Any applicable shipping fees will be clearly displayed in your cart summary before you finalize your payment.

  • Promotions: We may offer free shipping thresholds, specific product promotions, or seasonal campaigns based on minimum order value conditions.

5. Order Tracking

As soon as your package leaves our facility, you will automatically receive an email and/or SMS containing a tracking link and shipment number. It is the customer's responsibility to monitor this tracking link for real-time delivery updates.

6. Failed Delivery Attempts

Our courier partners will attempt delivery multiple times. If a package is returned to our warehouse due to:

  1. An incorrect or incomplete address provided at checkout.

  2. Unavailability of the recipient after multiple attempts.

  3. Refusal to accept the package.

Note: Re-shipping charges will apply to send the package out a second time. If you prefer a refund instead, it will be processed after deducting the original shipping and handling costs incurred by the platform.

7. Damaged or Tampered Packages

To protect your purchase, please inspect your package closely upon arrival. If the parcel looks visibly damaged, torn, or tampered with:

  • Option A: Refuse the delivery immediately from the courier agent.

  • Option B: Accept it only if you can record a continuous unboxing video as clear evidence while opening the seal.

Important: All claims for items damaged in transit must be reported to our customer support team within 48 hours of delivery along with your unboxing video or photographic proof.

8. International Shipping

If international shipping options are active on our store, please note that any customs duties, regional taxes, or import clearance charges levied by the destination country are the sole responsibility of the customer. Delivery timelines will vary based on local customs clearance speeds.

9. Address Accuracy

Please double-check your shipping information. We rely entirely on the address details provided at checkout and are not liable for lost packages or delivery failures stemming from incorrect or incomplete addresses.

10. Policy Updates

We reserve the right to modify this Shipping Policy at any time to optimize our logistics operations. Any changes take effect immediately upon being posted to this page.