Privacy & Policy
1. Information We Collect
We collect personal information that you voluntarily provide when you create an account, place an order, subscribe to communications, or contact customer support. This may include your full name, email address, phone number, billing and shipping address, and order details.
When you make a payment on our website, the transaction is securely processed through PayU India. We do not store complete debit or credit card numbers, CVV, OTP, UPI PIN, net banking credentials, or any sensitive authentication data on our servers. All such information is directly processed by PayU in accordance with RBI regulations, PCI-DSS standards, and applicable Indian laws.
We may also automatically collect technical data such as IP address, browser type, device information, operating system, and browsing behavior through cookies and similar technologies.
2. How We Use Your Information
Your information is used for order processing, payment verification, fraud detection, delivery coordination, customer support, service improvement, and compliance with legal obligations.
With your consent, we may send promotional communications, updates, and special offers. You may opt out of marketing communications at any time.
3. Payment Processing & Security (PayU Compliance)
All online payments are securely processed through PayU India. We do not directly collect or store full payment instrument details. PayU processes transactions in compliance with RBI guidelines and maintains PCI-DSS security standards.
We receive only limited transaction information required for order confirmation, reconciliation, refund processing, and fraud prevention.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
Your information may be shared with trusted service providers strictly for operational purposes, including payment gateway partners (such as PayU India), logistics providers, hosting services, analytics tools, and customer support systems. Such sharing is limited to what is necessary and governed by confidentiality obligations.
5. Data Retention
We retain personal information only for as long as necessary to fulfill business purposes and comply with applicable legal, tax, financial, and regulatory requirements under Indian law.
6. User Rights
You have the right to request access to your personal data, request correction of inaccurate information, or request deletion of your data, subject to applicable legal requirements.
You may also withdraw consent for marketing communications at any time by contacting us.
7. Cookies Policy
Our website uses cookies and similar tracking technologies to improve functionality, analyze traffic, enhance security, and personalize user experience. You may manage cookie preferences through your browser settings.
8. Data Security Measures
We implement reasonable security practices and procedures as required under the Information Technology Act, 2000 and related rules. These measures include encrypted connections (SSL), restricted access controls, secure hosting infrastructure, and safeguards against unauthorized access, misuse, or disclosure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such external platforms.
10. Policy Updates
We reserve the right to update or modify this Privacy Policy to reflect operational changes, legal requirements, or payment gateway policy updates. Any revisions will be posted on this page with an updated Effective Date.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your personal data, you may contact us through the details provided on our Contact Us page.
Effective Date: 13/02/2026